Mary S Wakefield, ” Hi Donna, Although I thanked you in person, I did want to send this along to you to tell you how much Sam and I appreciate your immediate response to our recent Shade issue. It has been a real pleasure to work with you on the window treatments for our new home. As overwhelming as it was for me to try to choose shades for an entire house at once, you made the process much easier because of your patience and expertise. When we had the recent issue with the shade coming off the window, you were right there with your installer to fix it and to make sure that all of the other shades did not have the same issue. You do a great job for Barrows and I hope that they appreciate how well you represent them to your clients. We were approached by several different Window Treatment Companies to quote on the work for our new home prior to meeting you. We feel very fortunate that we chose to work with you.
Thank you again for everything. We are looking forward to finishing the Dining Room with you soon.
Ellen S Cambridge, “Both Matt and Ralph were great. Matt measured carefully, was attentive to color. Ralph even called when his timing was 15 minutes off the eta, something very few people have ever done.
Shades look good, but I haven’t had much experience with them yet.”
J.C. Newton, “The Barrows Window Treatment customer service was exceptional on every level. From my initial phone contact on 1/22/18, to the prompt same day response from Virginia to my email inquiry with photos on 1/24/18 to scheduling payment with the condo owner to efficient, friendly and helpful in home convenient service completion with replacing the cord on 1/26/18 were incredible and amazing on their delivery. Barrows are an exemplar in customer services. ***** 5 stars Top ratings!!!!!”
CM Cambridge, Thank you! Tim did a fantastic job. Please let his boss know!
P.W. Andover, “Donna provided us with wonderful service. Bob and Jim did great job. Thanks! ”
JML Boston, “And I just want to say that the gentlemen who came to install couldn’t have been more professional. They were in and out in a flash and the products are beautiful.”
The Spanglers, Boston – “Thank you so much – We are very pleased with the shades and really appreciate your courtesy, efficiency, and respect.”
RLD, Andover- “Jim . visited our home this morning to repair an issue with the battery pack for our Hunter Douglas shades. He provided an extraordinary example of how one goes about exceeding customer expectations. He not only took ownership of our problem, he embraced it. He expertly gained access to the battery pack when the shade was stuck in the down position. More importantly, he taught us how to make sure we never again have the same problem. Before his departure, he inquired about any questions/issues we might have with other Hunter Douglas shades in our home. He is a consummate professional who quietly sells the name “Barrows” just by being who he is. Thank you for providing us the pleasure of meeting Jim today.”
J. C., Needham- “Thank you, Miriam. We are enjoying our shades. We enjoyed working with Scott and found him very helpful in the decision making process. Also, the two gentleman ( forgot there names) you sent for installation were fantastic. They were very accommodating and friendly. We enjoyed doing business with you.”
G.L. Newton- Please thank your wonderful and helpful installer again for me, who was absolutely terrific! The shutters look great,
S.S.,- You have a wonderful team and I couldn’t be more thrilled with my shades. Thank you SS Newton -Tango Mango in Newton Center – Shirley
E.Y.,\ Newton- Just wanted to say thanks for doing a great job with the installation today, and for taking the time to thoroughly explain everything.
We’re really looking forward to living with our new shades and exploring how they are
part of our dynamic “smart” home environment.
BBG Boston- We are so thrilled with the new sheers. Jim and Rob were so clean and neat and friendly and the sheers look awesome- like they have always been there.
BBG Boston (2nd project)- George also measured and accurately worked on our motorized Motorized shades. They are SO COOL . Jim Roller was so helpful in getting us oriented to the controls and programming them. The blackout material is excellent and we are delighted with this aspect as well as the sheers that soften them in the 3 bedrooms.
George measured perfectly and the installation, although a bit of a challenge, was done very professionally. The fabric is wonderful , the construction is terrific-
Ms. P.O. Needham- It really was MY pleasure meeting with you and Barrows is fortunate to have you representing and working for them. (Matt) Yes, please place the order for the attached window treatment invoice. Many thanks! Best
C.S Newton Hi Matt, you are the best. You made the window treatment process an ease for all of us. Our house looks beautiful thanks to your recommendations. It was a pleasure meeting you and Happy Holidays to you, your family and all at Barrow’s. Have a great weekend.